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Oct 19, 2020 14:31 MINS

Fuel for Thought [S2|E9]: Incorporating Consumer Expectations in the post-COVID-19 Retail Experience

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Melanie Erff

Associate Director, Automotive Advisory Services

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Mike Wall

Executive Director, Automotive Analysis, S&P Global Mobility

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Tanja Linken

Executive Director - Automotive Retail Network Development, S&P Global Mobility

Melanie Erff, Mike Wall and Tanja Linken talk about how the COVID-19 pandemic has impacted the global automotive retail with respect to challenges faced by dealerships and customers' expectation in their purchase process and future interactions.


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