Connected Car Index

With the internet-of-things and an always-online lifestyle becoming a defining part of people’s lives globally, connectivity-services have shifted from “nice-to-have” to becoming a strategic priority for future-success of automakers.

The smartphone eco-system has shifted consumer’s expectations, meaning that it is no-longer sufficient for OEMs to offer just a market-competitive telematics features, but to also ensure that essential business-processes such as enrollment and frontend application-interfaces are up to par with what the user experiences outside of the automotive realm. S&P Global has defined a unique indexing methodology, to help OEMs regularly and subjectively measure the health of their connected-services offering in relation to the best in the industry. Through a combination of surveying users of connected-services from a range of volume and premium OEMs globally, analysis of in-vehicle and remote digital interfaces, and qualitative evaluation of connected-service feature and business-process implementation, we can provide an easy-to-digest evaluation report supported by a full-index database with concrete recommendations to help our clients to improve their end-to-end connectivity service offering to ensure success for the future. QA